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Attaching Files to Messages

You can attach and send multiple files from your computer. When you specify a file to attach, a copy of the file is attached to the message; the original remains in place.

The size of the files you attach to a message can affect how many files you can include. Contact your service administrator for information about the file size limit. The administrator can configure the total size of your outgoing message, including attachment. By default, the size limit is 5 megabytes.

To Attach Files to a Message

You can attach files to your messages or drafts that you compose. To attach a file to a message from the compose window, you can either click the Attach icon or the Attachments link provided. The Attach File window pops up.

  1. Click Browse to locate the file you want to attach.
  2. Click Open to select the file you want to attach.
  3. Click Add to attach the file to your email. Repeat steps 1 through 3 to attach multiple files.

    To remove an attached file from the list of attachments, click Remove.

  4. Click Attach in the Attach File dialog box.

    The Attach File dialog box closes, and the names of the files you attached appear in the Attachments field in the New Message page.

To View a File Attached to a Message

Attachments in .gif and .jpg file formats sent from Communications Express are displayed as part of your email messages. Attachments from other mail systems sometimes appear as icons or links. Other file formats, such as voice or fax attachments, appear as icons or links.

  1. In the message, click the attached file name next to Attachments in the message’s header section. A dialog box appears.
  2. View the file from its current location, or save the attachment in a selected folder on your machine.

To Save a File Attached to a Message

You can save attached files, such as those in .gif and .jpg file formats, to your local disk.

  1. Use the Save As function of your browser, or right click the attachment’s file name in the message header next to Attachments.

    A menu appears.

  2. From the menu, choose Save Link As. The Save As dialog box appears.
  3. In the File Name field, enter the name of the attachment.
  4. Click Save.

Searching Messages

You can specify search criteria and keywords to locate a specific message. For example, you can search for a message in a folder by subject, sender, recipient or text.

You can perform the following search tasks:

To Search for a Message

  1. Click the name of the folder that contains the message you want to find.
  2. In the Quick Search field, enter the text to search for.
  3. Click Search. Messages that match the search criteria are listed in a table.

To Refine a Search

  1. Click the Search icon to display the Search messages page.
  2. From the Search drop-down menu, click the name of the folder that contains the message you want to find.
  3. From each drop-down menu, select a criteria to specify your search conditions, and enter a word or phrase in the blank text field. For example:
    • From the left drop-down menu, select the part of the message that you want to search in. For example: Sender, Subject, Body or Recipient.

    • From the middle drop-down menu, select “contains” to search for something that is part of the message segment you selected, or select “does not contain” to search for something that is not in the message segment you selected.

    • In the right text field, type the word or words you want to find.

  4. Click Search. Messages that match the search criteria are listed in a table.
  5. Click Close to exit the Search page.

Using Mail Folders

To View Messages in a Folder

  1. Click your email address in the left pane of the Mail tab.
  2. Click the name of the folder you want to view.

    The list of messages within the folder appears. The Subject, date Sent or Received, From or To, and Size information is provided for each message.

  3. Click the subject of a message to view the text of the message.

To Create a New Folder

A folder inherits the permissions of its parent folder. Once you create a folder created, it is independent of the structural hierarchy. If access permissions for a parent or child folder change, the change does not affect access permissions previously assigned to the parent or child folder.

  1. Click your email address in the left pane of the Mail tab to access the Folders page.
  2. Select the radio button of the message folder that is the parent for your new folder.
  3. Click the New icon.
  4. In the dialog box, type a name for the new folder.
  5. Click OK to create the folder.

To Delete a Folder

  1. Click your email address in the left pane of the Mail tab to access the Folders page.
  2. Click the radio button left of the folder name to select the folder to delete.
  3. Click Delete.
  4. Click OK to confirm the delete.
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